Network
Switzerland's largest mobile network.
SUPERNETWORK PROGRAMME
The HelvetiaCom network is being renewed.
By summer 2027, HelvetiaCom lines move to Switzerland's largest mobile network, with 5G included. Same number, same contract, same terms.
The migration is planned with each company. Your HelvetiaCom partner agrees on timing and procedure, delivers the new SIM or eSIM cards and supports the transition through to completion.
PROGRAMME STATUS
- Current phase
- Testing and integration of the new network
- Line migration
- By summer 2027
- Lines active today
- No change, regular service
- Migration cost
- CHF 0
Last updated:
Schedule update
In a previous communication we indicated spring 2027. To complete testing and integration to the standard required by business customers, the migration will take place by summer 2027. Active lines continue to operate normally and the terms for new activations remain unchanged.
THE NEW NETWORK
The new network at a glance.
5G included
Access to the 5G network included in the subscription, with compatible devices.
Voice Priority
Voice calls take priority in the event of network congestion.
WHAT STAYS AND WHAT CHANGES
What stays the same. What changes.
Stays the same
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Phone number. All numbers remain the same. No porting procedure.
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Contract. No new signature. The contract term does not change.
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Pricing terms. The agreed rates remain valid on the new network for the full contract term.
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Support. Same partner, same hotline 0848 500 500.
Changes
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Network. Switzerland's largest mobile network, with 5G included.
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SIM or eSIM. A new SIM or eSIM, delivered before the migration window and included at no cost.
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Devices. Compatibility check before the transition. Older models without VoLTE must be replaced.
PROCESS
A planned migration, company by company.
Each company receives its migration window in writing with adequate notice. Your HelvetiaCom partner coordinates every step.
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TODAYIn progress
Testing and integration
The new network is in its testing phase. Active lines operate normally.
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BEFORE MIGRATION
Planning with the customer
Device check, delivery of the new SIM or eSIM cards, choice of the window with the lowest operational impact.
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BY SUMMER 2027
Line migration
Activation of the new SIM or eSIM within the agreed window.
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AFTER MIGRATION
Operation on the new network
Same number, same contract, same terms, 5G and Voice Priority included.
TERMS
Lines activated today keep their terms on the new network.
Lines activated before the migration move to the new network at no cost. The agreed pricing terms remain valid for the full contract term and the contract term does not change.
View subscriptionsTHE PROGRAMME
SuperNetwork
SuperNetwork is the programme through which HelvetiaCom moves its customers' lines to Switzerland's largest mobile network. The programme covers testing, planning with each company and a partner-assisted migration.
Frequently asked questions
By summer 2027. Each company receives its migration window in writing with adequate notice.
No. Your HelvetiaCom partner contacts each customer to plan the transition. Active lines continue to operate normally.
No. All numbers remain unchanged and no porting procedure is required.
No. The agreed terms remain valid on the new network for the full contract term. No new signature, no change to the term.
The switchover requires activation of the new SIM or eSIM. During the agreed window the line is inactive for a short interval. Your partner selects with you the time with the lowest operational impact.
Yes. Access to the 5G network is included in the subscription. A 5G compatible device is required to use it.
With Voice Priority, voice calls take priority in the event of network congestion. The feature is included for HelvetiaCom customers.
Most recent devices are compatible. Before the migration your partner checks every model. Older devices without VoLTE support must be replaced.
New lines start on the current network and move to the new network at no cost. The agreed terms remain valid for the full contract term.
Your HelvetiaCom partner. Alternatively, the hotline 0848 500 500 or info@helvetiacom.ch.
Let us plan your transition to the new network together.
Your HelvetiaCom partner supports your company at every stage of the migration.
Hotline 0848 500 500 · info@helvetiacom.ch