Question 1

Physical SIM Activation

Accepted Answer

When you receive your new HelvetiaCom SIM:

Question 2

eSIM Activation

Accepted Answer

When you receive the QR code for your new HelvetiaCom eSIM:

Question 3

APN Configuration (Access Point Name)

Accepted Answer

If your phone requires APN (Access Point Name) configuration:

Question 4

Data Roaming Abroad

Accepted Answer

If your subscription includes data roaming, remember to enable it in your phone settings before leaving Switzerland. Without this activation, mobile data will not work abroad.

Question 5

Voicemail (Combox)

Accepted Answer

Voicemail (Combox) is enabled by default on your HelvetiaCom subscription.

Question 6

Call Waiting (Second Line)

Accepted Answer

By default, call waiting is disabled. This means if you're already on a call, incoming callers will hear a busy tone or be redirected to voicemail (if active).

Question 7

WiFi Calling

Accepted Answer

WiFi Calling allows you to make and receive calls over a WiFi network using your HelvetiaCom number. It's particularly useful indoors where mobile coverage is weak or unavailable.

Frequently Asked Questions

Physical SIM Activation

Physical SIM Activation

eSIM Activation

eSIM Activation

APN Configuration (Access Point Name)

APN Configuration (Access Point Name)

Data Roaming Abroad

Data Roaming Abroad

Voicemail (Combox)

Voicemail (Combox)

Call Waiting (Second Line)

Call Waiting (Second Line)

WiFi Calling

WiFi Calling