--- title: "Migration to the new network | HelvetiaCom" url: https://www.helvetiacom.ch/en/migration description: "By summer 2027, HelvetiaCom lines move to Switzerland's largest mobile network, with 5G included. Same number, same contract, same terms." lang: en --- SUPERNETWORK PROGRAMME # The HelvetiaCom network is being renewed. By summer 2027, HelvetiaCom lines move to Switzerland's largest mobile network, with 5G included. Same number, same contract, same terms. The migration is planned with each company. Your HelvetiaCom partner agrees on timing and procedure, delivers the new SIM or eSIM cards and supports the transition through to completion. See how the migration worksContact your partner PROGRAMME STATUS Current phase Testing and integration of the new network Line migration By summer 2027 Lines active today No change, regular service Migration cost CHF 0 Last updated: September 2026 ## Schedule update In a previous communication we indicated spring 2027. To complete testing and integration to the standard required by business customers, the migration will take place by summer 2027. Active lines continue to operate normally and the terms for new activations remain unchanged. THE NEW NETWORK ## The new network at a glance. ### Network Switzerland's largest mobile network. ### 5G included Access to the 5G network included in the subscription, with compatible devices. ### Voice Priority Voice calls take priority in the event of network congestion. WHAT STAYS AND WHAT CHANGES ## What stays the same. What changes. ### Stays the same - Phone number. All numbers remain the same. No porting procedure. - Contract. No new signature. The contract term does not change. - Pricing terms. The agreed rates remain valid on the new network for the full contract term. - Support. Same partner, same hotline 0848 500 500. ### Changes - Network. Switzerland's largest mobile network, with 5G included. - SIM or eSIM. A new SIM or eSIM, delivered before the migration window and included at no cost. - Devices. Compatibility check before the transition. Older models without VoLTE must be replaced. PROCESS ## A planned migration, company by company. Each company receives its migration window in writing with adequate notice. Your HelvetiaCom partner coordinates every step. 2. TODAYIn progress ### Testing and integration The new network is in its testing phase. Active lines operate normally. 3. BEFORE MIGRATION ### Planning with the customer Device check, delivery of the new SIM or eSIM cards, choice of the window with the lowest operational impact. 4. BY SUMMER 2027 ### Line migration Activation of the new SIM or eSIM within the agreed window. 5. AFTER MIGRATION ### Operation on the new network Same number, same contract, same terms, 5G and Voice Priority included. TERMS ## Lines activated today keep their terms on the new network. Lines activated before the migration move to the new network at no cost. The agreed pricing terms remain valid for the full contract term and the contract term does not change. View subscriptions (https://www.helvetiacom.ch/en/subscriptions) THE PROGRAMME ## SuperNetwork SuperNetwork is the programme through which HelvetiaCom moves its customers' lines to Switzerland's largest mobile network. The programme covers testing, planning with each company and a partner-assisted migration. ## Frequently asked questions ### When will the migration take place? ### Do I need to do anything now? ### Will my phone number change? ### Will prices or the contract change? ### How is the line switched over? ### Is 5G included? ### What is Voice Priority? ### Is my phone compatible? ### What happens if I activate new lines today? ### Whom should I contact? ## Let us plan your transition to the new network together. Your HelvetiaCom partner supports your company at every stage of the migration. Contact your partner: https://www.helvetiacom.ch/en/contact View subscriptions: https://www.helvetiacom.ch/en/subscriptions Hotline 0848 500 500 (+41848500500) · info@helvetiacom.ch ## Structured data ```json [ { "@context": "https://schema.org", "@type": "Organization", "name": "HelvetiaCom", "legalName": "HelvetiaCom Mobile SA", "alternateName": [ "HelvetiaCom Mobile", "HelvetiaCom Mobile SA" ], "url": "https://www.helvetiacom.ch", "logo": "https://www.helvetiacom.ch/lovable-uploads/10a21a00-08a3-48f5-aa7a-ed0f23e4a3c5.png", "description": "HelvetiaCom Mobile SA è un operatore mobile svizzero B2B per aziende e professionisti. Non è collegato al gruppo assicurativo Helvetia.", "disambiguatingDescription": "HelvetiaCom Mobile SA — operatore di telecomunicazioni mobili business in Svizzera. Entità distinta e non affiliata a Helvetia Assicurazioni / Helvetia Versicherungen.", "knowsAbout": [ "Mobile telecommunications", "Business mobile plans", "eSIM", "5G", "International roaming", "B2B telecom Switzerland" ], "areaServed": { "@type": "Country", "name": "Switzerland" }, "address": { "@type": "PostalAddress", "addressCountry": "CH" } }, { "@context": "https://schema.org", "@type": "FAQPage", "inLanguage": "en", "dateModified": "2026-09", "mainEntity": [ { "@type": "Question", "name": "When will the migration take place?", "acceptedAnswer": { "@type": "Answer", "text": "By summer 2027. Each company receives its migration window in writing with adequate notice." } }, { "@type": "Question", "name": "Do I need to do anything now?", "acceptedAnswer": { "@type": "Answer", "text": "No. Your HelvetiaCom partner contacts each customer to plan the transition. Active lines continue to operate normally." } }, { "@type": "Question", "name": "Will my phone number change?", "acceptedAnswer": { "@type": "Answer", "text": "No. All numbers remain unchanged and no porting procedure is required." } }, { "@type": "Question", "name": "Will prices or the contract change?", "acceptedAnswer": { "@type": "Answer", "text": "No. The agreed terms remain valid on the new network for the full contract term. No new signature, no change to the term." } }, { "@type": "Question", "name": "How is the line switched over?", "acceptedAnswer": { "@type": "Answer", "text": "The switchover requires activation of the new SIM or eSIM. During the agreed window the line is inactive for a short interval. Your partner selects with you the time with the lowest operational impact." } }, { "@type": "Question", "name": "Is 5G included?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Access to the 5G network is included in the subscription. A 5G compatible device is required to use it." } }, { "@type": "Question", "name": "What is Voice Priority?", "acceptedAnswer": { "@type": "Answer", "text": "With Voice Priority, voice calls take priority in the event of network congestion. The feature is included for HelvetiaCom customers." } }, { "@type": "Question", "name": "Is my phone compatible?", "acceptedAnswer": { "@type": "Answer", "text": "Most recent devices are compatible. Before the migration your partner checks every model. Older devices without VoLTE support must be replaced." } }, { "@type": "Question", "name": "What happens if I activate new lines today?", "acceptedAnswer": { "@type": "Answer", "text": "New lines start on the current network and move to the new network at no cost. The agreed terms remain valid for the full contract term." } }, { "@type": "Question", "name": "Whom should I contact?", "acceptedAnswer": { "@type": "Answer", "text": "Your HelvetiaCom partner. Alternatively, the hotline 0848 500 500 or info@helvetiacom.ch." } } ] } ] ```