---
title: "HelvetiaCom Privacy Policy – Business Data Protection"
url: https://www.helvetiacom.ch/en/legal/privacy
description: "HelvetiaCom privacy policy: personal data processing, purposes, data subject rights and DPO contacts."
lang: en
---

Image: HelvetiaCom logo watermark background (https://www.helvetiacom.ch/lovable-uploads/912726c9-9ae2-4b6c-be57-7ace5399a4e6.png)

# Terms

Terms and conditions for using HelvetiaCom Mobile SA services

Image: Sala riunioni HelvetiaCom – Condizioni legali e termini di servizio (https://www.helvetiacom.ch/lovable-uploads/salariunioni2-2.webp)

## Legal Documents

In questa sezione raccogliamo tutti i documenti contrattuali e informativi che regolano il rapporto tra **HelvetiaCom Mobile SA** e i propri clienti business: condizioni generali di contratto, listino tariffario, informativa sulla privacy e politica sui cookie. Ogni documento è redatto in conformità alla normativa svizzera applicabile (LTC, OST, LPD) e, ove rilevante, al Regolamento europeo GDPR per i servizi di roaming internazionale.

Le **condizioni generali** definiscono modalità di attivazione, durata contrattuale, obblighi delle parti, fatturazione, recesso e gestione dei reclami. Il **listino tariffario** riporta i prezzi degli abbonamenti business, i costi di roaming suddivisi per zone e gli eventuali servizi a consumo. L'**informativa privacy** illustra le finalità di trattamento dei dati personali, le basi giuridiche, i tempi di conservazione e i diritti dell'interessato. Infine, la **cookie policy** descrive le tipologie di cookie utilizzate sul sito e le modalità per gestirne le preferenze.

Ti invitiamo a consultare con attenzione i documenti prima della sottoscrizione di un abbonamento. In caso di dubbi o necessità di chiarimenti, il nostro team commerciale e legale è disponibile in italiano, tedesco, francese e inglese all'indirizzo **info@helvetiacom.ch** oppure tramite il modulo di contatto. Per richieste relative al trattamento dei dati personali e all'esercizio dei diritti GDPR/LPD scrivi a **privacy@helvetiacom.ch**.

### Privacy Policy

Last updated: March 2025

### 1. Introduction

HelvetiaCom Mobile SA protects personal data of visitors and business customers. This notice describes collection, use, storage and protection of personal data.

### 2. Controller

HelvetiaCom Mobile SA – Via Serafino Balestra 27, 6900 Lugano (Switzerland) – info@helvetiacom.ch

### 3. Data We Collect

- Identification data
- Contact data
- Browsing data
- Data submitted via forms
- Contract and billing data

### 4. Purposes

- Respond to inquiries
- Provide services
- Manage contractual relations
- Fulfil legal obligations
- Improve site and services (aggregated analytics)

### 5. Legal Basis

- Consent
- Contract performance
- Legal obligations
- Legitimate interest (balanced)

### 6. Retention

For as long as necessary for the purposes or as required by law.

### 7. Sharing with Third Parties

No sale of data; possible processors, authorities and authorized partners under confidentiality obligations.

### 8. International Transfers

Processing mainly in Switzerland; any transfers only to countries with adequate protection.

### 9. Your Rights

- Access
- Rectification
- Erasure
- Restriction
- Objection
- Portability (where applicable)

### 10. Data Security

Appropriate technical and organizational measures to protect data.

### 11. Cookies and Tracking

Use of technical cookies and, with consent, third‑party analytics/marketing cookies; see Cookie Policy.

### 12. Changes

We may update this notice; the updated version will be posted with revision date.

## Structured data

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